Within New Zealand:
Free local delivery within Wanaka
NZ Nationwide shipping $6
Rural shipping $8
Free Shipping on orders over $150
Reduced Rural Shipping rates of $5 on orders over $150
Standard and rural orders - placed before 10am will be shipped overnight on the same day.
Local deliveries - While we endeavour to deliver all of our local deliveries as quickly as possible we ask that you allow up to 24 hours for local delivery Monday-Friday. If you need something by a certain time, on the weekend, or you wish to pick up to receive your order faster then simply email us on firstname.lastname@example.org we are always happy to accomodate your needs.
Shipping to Australia:
Due to COVID 19 shipping cost increases and significant delays we have put our Australian shipping service on hold until restrictions ease between NZ and Australia. If you do wish to purchase and are happy to accept these delays please email us on email@example.com.
All of our packaging is sustainable and can be added to your home compost. If you don't have a home compost all cardboard can be recycled, the tissues and cellophane bag will still break down in the dreaded landfill.
We have a 7 day return policy, which means you have 7 days after receiving your item to request a return on all full priced items. No returns or exchanges on sale items.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. Return shipping will be at your own cost. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
We ensure that our packaging will do it's best to protect your book while it makes it's way to you but accidents do happen so please inspect your order upon receiving and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is received we will organise the exchange with you, including any partial refunds on extra costs. All exchange shipping will be at your own cost.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.